Moonveil Metallurgy ("we," "us") respects your privacy. This policy explains what information we collect when you use this website, how we use it, who we share it with, and the choices you have.

1. Information We Collect

• Order information: your name, email address, phone number, shipping address, the items or custom project you ordered, any notes you include, and the order total.
• Contact messages: your name, email, subject, message and the IP address it was sent from.
• Payment information: payments are handled entirely by our payment processors, Stripe and Square. Your card details are entered on their secure pages and are never received or stored by this website.
• Technical information: basic data your browser sends automatically, such as IP address, browser type and pages requested, which our hosting provider may log for security and performance.
• Cookies: we use a session cookie to remember the items in your satchel and to keep forms secure. We do not use advertising cookies on this site.

2. How We Use Your Information

• To process payments, make and ship your order, and send order confirmations and updates.
• To respond to your messages and custom project requests.
• To prevent fraud, abuse and security incidents.
• To keep records required for taxes, accounting and legal compliance.

We do not sell your personal information. We do not send marketing email unless you ask us to.

3. Who We Share Information With

• Payment processors (Stripe and Square) to take your payment. Their handling of your data is governed by their own privacy policies.
• Shipping carriers so your order can be delivered.
• Hosting and email providers that help us run the site and send messages.
• Authorities when required by law or to protect rights, safety and property.

4. Data Retention

We keep order records for as long as needed to fulfill orders, handle returns and meet tax and legal obligations, which is commonly several years. Contact messages are kept as long as needed to answer and follow up, and then deleted or archived.

5. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and restricted access to our administration area. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

6. Your Choices and Rights

You may ask us to access, correct or delete the personal information we hold about you, subject to records we must legally keep. Depending on where you live (for example California or the European Economic Area), you may have additional rights such as data portability or objecting to certain processing. To make a request, contact us using the details below and we will respond within a reasonable time. You can also set your browser to block or delete cookies, though the satchel and checkout will not work without the session cookie.

7. Children

This site is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.

8. Third Party Links

Our site may link to or load resources from other sites, such as fonts and payment pages. We are not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this policy from time to time. The version on this page, with its date, is the current one.

10. Contact Us

Moonveil Metallurgy
5007 Victory Blvd C 271
Yorktown, VA 23693
(936) 247-3006
[email protected]